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1. Support healthcare provider (HCP) mental health and well-being.
Acknowledge HCPs’ sacrifices and contributions with sincerity and authenticity.
Encourage HCPs impacted by stressful events to access existing organizational mechanisms such as sick leave or flexible scheduling.
2. Use concise and transparent communication when distributing updates or changes to policy.
Create a centralized platform for HCPs to access consistent and up-to-date information to make it more manageable for HCPs to understand and implement necessary changes.
3. Explain the rationale for all decisions and offer opportunity for input.
Explain how policy/protocol changes are informed and why they were necessary.
Have an open dialogue about major changes, such as redeployment, and allow for choice or input whenever possible.
4. Provide organizational support dedicated to fostering strong teams in the workplace.
Check in with employees’ well-being during walkabouts or meetings and monitor HCPs demonstrating signs and symptoms of distress.
Implement processes that allow coworkers to provide social support to each other like wellbeing checks during team huddles.
5. Encourage professional autonomy and respect at all levels of the organization.
Implement shared decision-making models that allow for bidirectional communication between team members.
Establish regular communication processes like town halls to give staff an opportunity to share feedback and concerns directly with senior leaders.